What is Kangye's warranty and after-sales policy?
- Share
- Issue Time
- Jul 19,2026
Direct Answer: Standard 12-month warranty on manufacturing defects. After-sales technical support and spare parts available.
Warranty Coverage
| Coverage | Standard |
|---|---|
| Manufacturing defects | 12 months from shipment |
| Electrical components | 12 months |
| Structural parts | 12 months |
| Wear & tear parts | 3-6 months |
| Technical support | Lifetime (email/phone) |
After-Sales Process
Support Flow
1) Report issue with photos/videos 2) Kangye diagnoses within 48hrs 3) Solution: replacement part, repair guidance, or credit 4) Parts shipped via express. Kangye maintains spare parts for all current models.
